99bf Privacy Policy — Your Data, Protected

1. Introduction & Scope

99bf ("we", "us", "the platform") is committed to protecting the privacy and personal data of every player who uses the 99bf website at https://99bf.io. This Privacy Policy sets out in clear, plain English how we collect, use, store, share, and protect your personal information, and what rights you have in relation to that data.

This policy applies to all personal data we process about you when you visit our website, register an account, make a deposit or withdrawal, place a bet, interact with our customer support team, or otherwise engage with any feature of the 99bf platform. It covers data collected through the website interface, mobile browsers, and any communication channels operated by 99bf, including the support email and WhatsApp contact number.

The 99bf platform is designed and operated specifically for players in Bangladesh. Where this policy references local payment methods such as bKash, Nagad, Rocket, and Upay, those references reflect the Bangladesh-specific nature of our service and the data processing activities associated with those payment channels.

This Privacy Policy should be read alongside the 99bf Terms & Conditions, which are incorporated herein by reference and together with this policy form the complete legal framework governing your relationship with 99bf.

2. Data Controller

For the purposes of this Privacy Policy, 99bf acts as the data controller in respect of the personal data it collects and processes in connection with the operation of the platform. As data controller, 99bf determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

If you have any questions about how your data is processed, or if you wish to exercise any of the privacy rights described in Section 10 of this policy, you can contact the 99bf data team using the details provided in Section 14.

3. Information We Collect

99bf collects personal data about you from a number of sources in the course of operating the platform. The categories of personal data we collect are as follows:

3.1 Registration Data

When you create a 99bf account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you are at least 21 years of age).
• Registered mobile number (used for account verification, OTP authentication, and support communications).
• Username and encrypted password.
• Preferred currency (BDT by default for all Bangladesh accounts).

3.2 KYC Verification Data

Prior to processing your first withdrawal, 99bf conducts a Know Your Customer (KYC) identity verification. During this process, we may collect:

• A copy of your national identity card (NID), passport, or driving licence.
• A selfie or live photograph for biometric matching against the submitted identity document.
• Proof of address documentation, such as a recent utility bill or bank statement.
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account showing your registered name and mobile number).

3.3 Transaction & Financial Data

To process deposits and withdrawals in BDT, 99bf collects and retains transaction data including:

• Payment method type and identifier (e.g., bKash mobile number, Nagad account number, Visa card last four digits).
• Transaction amounts, timestamps, and reference numbers.
• Deposit and withdrawal history for the lifetime of your account.
• Wallet balance and bonus fund balance at any given point in time.

3.4 Betting & Gaming Activity Data

We record all betting and gaming activity carried out through your 99bf account, including:

• Sports bets placed, including event name, market type, stake amount, odds, and settlement outcome.
• Casino game sessions, including game title, studio provider, bet amounts, and session duration.
• Bonus activations, wagering progress, and bonus settlement outcomes.

3.5 Technical & Usage Data

When you access the 99bf platform, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation derived from the IP address.
• Browser type and version, operating system, and device type.
• Pages visited, navigation paths, session duration, and feature interactions.
• Cookie identifiers and session tokens (see Section 7 for full cookie details).

3.6 Communications Data

When you contact the 99bf support team by email, WhatsApp, or live chat, we retain records of the communication, including the content of your messages, the date and time of contact, and the outcome of any support request or complaint.

4. How We Use Your Information

99bf processes your personal data for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, device/technical data
Identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals	Transaction data, payment method data
Fraud prevention and security monitoring	All categories listed in Section 3
Responsible gaming monitoring	Betting activity, transaction data, session data
Customer support and complaint resolution	Communications data, account data
Platform improvement and analytics	Technical and usage data (anonymised where possible)
Service communications (account alerts, promotions)	Registration data (mobile number)
Legal and regulatory compliance	All categories as required by applicable law

99bf will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or identifying a separate lawful basis for the new processing activity.

5. Legal Bases for Processing

99bf processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide you with your 99bf account and the services you have requested, including account management, transaction processing, and KYC verification.
• Legitimate interests: Processing carried out in pursuit of 99bf's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your privacy rights.
• Legal obligation: Processing that is necessary for 99bf to comply with applicable legal and regulatory obligations, including anti-money laundering requirements and age verification mandates.
• Consent: Processing for optional purposes, such as sending promotional communications about 99bf offers and new game releases, where you have provided explicit consent. You may withdraw this consent at any time by contacting our support team.

6. Sharing Your Information

99bf does not sell, rent, or trade your personal data to any third party for marketing, advertising, or data brokerage purposes. We share personal data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to support the operation of the 99bf platform. These include KYC identity verification partners, payment processors (including bKash, Nagad, Rocket, and Upay as mobile money operators, and Visa and Mastercard as card network processors), game content studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and cloud hosting and infrastructure providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide on our behalf.

6.2 Legal & Regulatory Disclosure

99bf may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent or investigate suspected fraud, money laundering, or other illegal activity. In such cases, 99bf will disclose only the minimum data necessary to comply with the legal obligation or to protect the integrity of the platform.

6.3 Business Transfers

In the event that 99bf undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the new controller prior to the transfer taking effect.

7. Cookies & Tracking Technologies

The 99bf platform uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. 99bf uses the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your login state, security tokens that protect against cross-site request forgery, and preference cookies that remember your display settings. These cookies cannot be disabled without impairing your ability to use the platform.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate the 99bf platform — such as which pages are visited most frequently and where players encounter navigation difficulties. This data is used solely to improve the platform. We do not share analytical cookie data with advertising networks.
• Functional cookies: Used to remember choices you make on the platform, such as your preferred game category or most recently visited section, to provide a more personalised experience during your session.

99bf does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform. You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the 99bf platform, including your ability to maintain a login session.

8. Data Retention

99bf retains your personal data for as long as your account remains active and for a period following account closure as required by our internal data retention schedule and applicable legal obligations. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of five years following the completion of the verification process or the closure of your account, whichever is later.
• Transaction records: Retained for a minimum of five years following the date of each transaction.
• Betting and gaming activity data: Retained for a minimum of three years following the date of each session or wager.
• Support communications: Retained for a minimum of two years following the resolution of the relevant support interaction.
• Technical and usage data: Retained in anonymised or aggregated form for up to 24 months for platform analytics purposes.

Upon the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with 99bf's data disposal procedures.

9. Data Security

99bf takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS encryption for all data in transit between your device and the 99bf platform.
• Encryption of sensitive data fields — including KYC documents and payment identifiers — at rest in our database infrastructure.
• Role-based access controls restricting staff access to personal data on a strict need-to-know basis.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Two-factor authentication for internal administrative access to systems that process personal data.

While 99bf employs robust security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. See the security section of our Terms & Conditions for further details on your account security responsibilities.

10. Your Privacy Rights

As a 99bf player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details provided in Section 14.

99bf will respond to all privacy rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your privacy rights, except in cases where requests are manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request.

Where your privacy rights request conflicts with 99bf's legal obligations — for example, our obligation to retain KYC and transaction records for anti-money laundering compliance — we will explain the conflict to you and process the request to the greatest extent possible within the constraints of our legal obligations.

11. Children & Minors

The 99bf platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and any account found to belong to an individual under the age of 21 will be immediately closed.

If you believe that a minor has registered an account on the 99bf platform or has provided personal data to us, please contact us immediately at the details in Section 14. We will investigate the report promptly and take appropriate action, including deletion of any data associated with the underage account.

12. Third-Party Links

The 99bf platform does not contain links to external third-party websites. All navigation links on the platform direct users to internal 99bf pages only. 99bf is not responsible for the privacy practices of any third-party organisation, including game content studios, payment processors, or other service providers, whose privacy practices are governed by their own separate privacy policies.

13. Changes to This Policy

99bf reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The most current version of this policy will always be published at https://99bf.io/privacy-policy, and the "Last Updated" date at the top of this document will be revised accordingly.

Where changes to this policy are material — meaning they significantly affect your privacy rights or how we process your personal data — we will notify registered players via the site announcement banner and, where appropriate, by direct notification to the mobile number registered on the account. Your continued use of the 99bf platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you must cease using the platform and contact our support team to request account closure.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 99bf processes your personal data, or if you wish to exercise any of the privacy rights described in Section 10, please contact the 99bf data team through the following channels:

• Email: [email protected] (plain text, not a clickable link)
• WhatsApp: +880 1700 000000 (display only)
• Live Chat: available on the 99bf platform 24 hours a day, 7 days a week, including Bangladeshi public holidays

The 99bf support team operates in Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within one business day. Formal privacy rights requests submitted under Section 10 will be acknowledged within five business days of receipt.