Responsible Gaming at 99bf — Play Within Your Limits
At 99bf, we believe that gambling should be enjoyable, entertaining, and always within your control. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support they need to keep their experience safe, balanced, and free from harm.
Gambling Should Always Be a Choice, Not a Compulsion
99bf takes responsible gaming seriously. We have built a platform where cricket betting, live casino games, slots, and fishing titles are available to adult players in Bangladesh for entertainment purposes — and we are equally committed to ensuring that this entertainment never becomes harmful.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The key difference between recreational gambling and problem gambling is control . At 99bf, we provide every player with a range of tools to help maintain that control — from daily deposit limits to full account self-exclusion — all available free of charge directly through your account settings or by contacting our support team.
Our responsible gaming policy applies to every product on the 99bf platform: cricket sportsbook, live casino tables, slots, and fishing games. No matter which game you prefer, the same protections are always in place. We encourage all players to review this page carefully and to reach out to our support team at any time if they have concerns about their own gambling behaviour or that of someone they know.
Six Tools to Keep You in Control
Every 99bf player has access to the following responsible gaming tools at no cost. You can activate, adjust, or request any of these tools by contacting our support team via email or WhatsApp at any time of day.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted for that period. Limit reductions take effect immediately; limit increases require a 48-hour cooling-off period before they come into force. This delay is intentional — it gives you time to reconsider if you set a higher limit impulsively.
Define the maximum net loss you are comfortable with over a set period. When your loss limit is reached, your account will be temporarily restricted from placing further bets or wagers until the limit period resets. Loss limits help you protect your bankroll from the natural variance that comes with casino games and sports betting.
Set a maximum duration for each individual gaming session. When your session limit is reached, you will receive a clear on-screen notification and be prompted to take a break. You can set session limits as short as 30 minutes. Tracking time spent gambling is one of the most effective ways to maintain a healthy relationship with the platform.
Take a short break from the 99bf platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you will not be able to log in, place bets, or make deposits. Your account balance, transaction history, and personal data are fully preserved and will be accessible when the time-out period ends.
If you feel that gambling is becoming a serious problem, you can request a self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is fully closed and you will be blocked from re-registering on the platform for the duration of the exclusion period. This is our most powerful responsible gaming tool and we strongly encourage you to use it if you are struggling.
Enable periodic on-screen reminders that appear during your gaming session, showing you exactly how long you have been playing and a summary of your net win or loss for that session. Reality checks are a simple but highly effective way to stay aware of your activity and prevent the distortion of time that can occur during extended casino sessions.
Recognising Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious. The following warning signs suggest that gambling may be becoming harmful. If you recognise any of these signs in yourself or in someone you know, we encourage you to take action and seek support immediately.
Common Warning Signs
- Spending more money on gambling than you can comfortably afford to lose.
- Borrowing money from family, friends, or financial institutions to fund gambling activity.
- Chasing losses — continuing to bet in an attempt to recover money you have already lost.
- Feeling anxious, irritable, or restless when you are not gambling or cannot access the platform.
- Gambling to escape stress, anxiety, depression, or other emotional difficulties.
- Neglecting work, studies, family responsibilities, or social relationships because of gambling.
- Lying to family members or colleagues about the amount of time or money spent gambling.
- Failed attempts to reduce or stop gambling despite wanting to do so.
- Continuing to gamble despite experiencing significant financial or personal harm as a result.
Ask Yourself These Questions
The following self-assessment questions are adapted from internationally recognised responsible gaming frameworks. Answer honestly. If you answer "yes" to three or more questions, we strongly recommend that you contact our support team or consider activating self-exclusion.
Gambling Self-Assessment Checklist
Read each question carefully and reflect on your gambling behaviour over the past 30 days.
How to Request Responsible Gaming Support
Activating any responsible gaming tool on 99bf is straightforward. Our support team is available 24 hours a day, 7 days a week — including Bangladeshi public holidays such as Eid, Pohela Boishakh, and Independence Day — to process your request promptly and without judgement.
Contact Our Support Team
Reach out to the 99bf support team via email at [email protected] or through the WhatsApp number displayed on this page. Clearly state which responsible gaming tool you would like to activate and the parameters you require (e.g., "I would like to set a daily deposit limit of ৳2,000" or "I would like to self-exclude for 6 months").
Identity Verification
To protect you from unauthorised modifications to your account, we will verify your identity before processing any responsible gaming request. This typically involves confirming your registered mobile number and one additional piece of account information.
Immediate Activation
All protective measures — including deposit limits, loss limits, time-outs, and self-exclusion — are activated immediately upon your verified request. You will receive a confirmation via your registered contact channel once the tool is in place.
Cooling-Off Period for Reversals
Reducing a protective limit or lifting a time-out before it expires requires a mandatory reflection period, which varies depending on the tool. Self-exclusion periods of 6 months or longer cannot be reversed once activated. This safeguard is in place to protect you during a period when you may be most vulnerable.
Reach the 99bf Support Team
You can contact 99bf responsible gaming support through any of the following channels. All contacts are handled confidentially and without judgement.
Email Support
Send your responsible gaming request to [email protected] (plain text, not a clickable link). Include your registered username and a clear description of the tool you need. Our team aims to respond within one hour during standard Bangladesh Standard Time (BST, UTC+6) business hours, and within four hours at all other times.
Message us on WhatsApp at +880 1700 000000 (display only — not a clickable link). WhatsApp is often the fastest way to reach our team for urgent responsible gaming requests, including immediate self-exclusion or time-out activation.
Live Chat
The 99bf live chat feature is available directly within the platform 24 hours a day. Simply open the chat window after logging in and type "responsible gaming" to be connected with a trained support agent who can help you activate the right tools for your needs.
Crisis & External Support
If you feel that gambling is causing you serious harm or affecting your mental health, we encourage you to seek professional support. In Bangladesh, the National Mental Health Helpline (Kaan Pete Roi) offers free confidential counselling. You can also speak to a trusted family member, a doctor, or a community religious leader for guidance and support. 99bf will always cooperate with third-party support services acting on behalf of a player.
The 99bf Responsible Gaming Framework
Our responsible gaming programme is built on four core principles that guide every decision we make as a platform operator serving the Bangladesh market.
We proactively identify patterns of high-risk gambling behaviour in player data and reach out to players who may be at risk — before they ask for help. Prevention is always more effective than crisis intervention.
We respect your right to make your own decisions. Our tools empower you to set your own boundaries rather than imposing restrictions without your input. You remain in control at every step.
We provide clear, honest information about gambling odds, house edge, and the statistical realities of casino games and sports betting. Informed players make better decisions about how and whether to gamble.
Every 99bf support agent is trained to handle responsible gaming conversations with care, empathy, and absolute confidentiality. There is no stigma attached to asking for help — it is the right thing to do.
Responsible Gaming and the Bangladesh Context
99bf serves a large and diverse player community across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that cultural attitudes toward gambling vary widely, and that for many players, discretion and privacy are important considerations when seeking support.
Our responsible gaming tools and support channels are designed with these realities in mind. All support interactions are handled with full confidentiality. We do not share your responsible gaming history or support requests with third parties except where required by law. You can request help via email or WhatsApp using private messaging, and our team will always respond in plain English without using language that could cause embarrassment or distress.
Gambling Is Entertainment, Not Income
One of the most important principles of responsible gaming is understanding that gambling — whether it is betting on the BPL cricket season, spinning slots, or playing live casino — is a form of entertainment with a built-in cost. The odds on every game and bet type are designed to ensure that the platform retains a margin over time. This does not mean you cannot win — players win on 99bf every day — but it does mean that gambling should never be viewed as a reliable source of income or a strategy for solving financial problems.
If you are betting to pay bills, recover debt, or support your household income, please stop and contact our support team immediately. We can help you put protective tools in place and connect you with appropriate support resources.
Protecting Vulnerable Players
99bf takes additional steps to protect players who may be particularly vulnerable to gambling harm. This includes players who have recently experienced financial hardship, bereavement, mental health difficulties, or relationship breakdown. If you are going through a difficult period and find yourself turning to gambling more frequently than usual, please reach out to our team. A short time-out or adjusted deposit limit during a difficult personal period can make a significant difference to your long-term wellbeing.
Key Responsible Gaming Rules at 99bf
- Minimum age to register and play on 99bf is 21 years.
- Deposit limit reductions take effect immediately upon request.
- Deposit limit increases require a 48-hour cooling-off period.
- Time-out durations: 24 hours, 48 hours, 7 days, or 30 days.
- Self-exclusion options: 6 months, 1 year, 2 years, 5 years, permanent.
- Self-exclusions of 6 months or more cannot be reversed once activated.
- All responsible gaming tools are provided free of charge.
- Support is available 24/7 including all Bangladeshi public holidays.
Enjoy 99bf — Safely, Within Your Limits
When gambling stays fun and within your means, it is one of the most exciting forms of entertainment available to adult players in Bangladesh. Explore our cricket sportsbook, casino, and slots — always within the boundaries that feel right for you.
21+ only. Gambling involves financial risk. Please gamble responsibly. If gambling is causing you harm, contact [email protected] immediately.